Shipping policy
Delivery
The shipping times below are for orders placed before 20:00 hrs. on working days or during the weekend or holidays. Please allow for longer shipping times in exceptionally busy periods, such as the December holidays.
We understand the importance of affordable shipping options for our valued customers. We have always strived to provide the most cost-effective shipping solutions, ensuring that your orders reach you at reasonable, fair prices.
Normal Delivery
We process orders from Monday to Friday and ship them to you through our logistics partner with the utmost care. Orders placed before 20:00 hrs. on working days are usually processed the same day. Orders placed in the weekend or on Friday after 20:00 hrs. are usually processed on the Monday after.
Tracking information, number and link
We use professional carriers like GLS, DPD and DHL. The carriers deliver on working days. When your order is processed and packed, we hand it over to the carrier. You will then receive an email from the carrier with your tracking link and number for tracking your parcel and delivery information. For special instructions or wishes for delivery, please contact the carrier.
Duties & VAT
For EU countries and Switzerland, we cover all duties and VAT. For all other countries, you are liable for any duties that may apply.
Are you located on an island?
If you are located on an island (Ireland excepted), please note that we can only ship to addresses on the mainland of the countries listed below. Please contact us for special arrangements – we’re happy to help!
Destinations, costs and shipping times
We understand the importance of providing affordable shipping options for our valued customers. We are committed to offering the most cost-effective shipping solutions to ensure your orders reach you at fair and reasonable prices.
For orders below €30, a different shipping fee applies to guarantee our service level. We appreciate your understanding and continued support.
| Country | Free Shipping (for orders above) |
Standard Shipping Costs | Shipping Costs (for orders below €30) |
Shipping Time |
|---|---|---|---|---|
| Austria | € 80,- | € 6,90 | € 14,90 | 2 - 4 working days |
| Belgium | € 60,- | € 4,90 | € 9,90 | 1 - 2 working days |
| France | € 80,- | € 6,90 | € 14,90 | 2 - 4 working days |
| Germany | € 60,- | € 4,90 | € 12,90 | 1 - 3 working days |
| Italy | € 80,- | € 8,90 | € 14,90 | 3 - 6 working days |
| Luxembourg | € 60,- | € 4,90 | € 12,90 | 1 - 3 working days |
| Netherlands | € 60,- | € 4,90 | € 9,90 | 1 - 2 working days |
|
Spain Portugal |
€ 80,- | € 8,90 | € 14,90 | 3 - 6 working days |
| Switzerland | n/a | € 8,90 includes all tax and shipping |
€ 18,90 includes all tax and shipping |
Orders placed by Wednesday will be shipped the following Monday. |
| United Kingdom | £ 60.- | £ 4,99 | -- | 3 - 6 working days |
| Rest of Europe | € 125,- | € 24,90 | € 34,90 | 3 - 6 working days |
Norway & Greece
Note: if you are ordering from Norway or Greece, please contact our customer service. We offer several shipping options with various delivery times and costs.
European islands and rest of the world
We do not ship outside Europe mainland. For information on exports, please contact our customer service.
We are working diligently to explore every possible avenue to mitigate these costs and provide you with the best shipping options available.
